Frequently asked questions

How long does delivery take?

Orders within Baku are delivered the same day, and to the regions within 1-3 business days. With the express option it's possible within a few hours.

Are the products original?

Yes, all products are 100% original and come with the manufacturer's official warranty.

Are returns possible?

Yes, you can return or exchange a product hassle-free within 14 days.

How can I pay?

You can pay in cash, by Visa/Mastercard card, or in installments over 3-12 months. Our operator will explain the details.

How can I track my order?

Use the “Track order” page with your order number and phone/email.

How long does delivery take?

Usually 1–2 business days in Baku and 2–4 days to the regions.

What are the warranty terms?

All products come with an official warranty; the term depends on the product (usually 12–24 months).

Can I return a product?

Yes, unused products can be returned within the legally allowed period.